Get smarter every Wednesday

A weekly round up featuring the best content on customer engagement from around the web

Edition 8 2nd August 2017
The Future of E-Commerce: Warby Parker Bot

The Future of E-Commerce: Warby Parker Bot

Chatbots MagazineChatbots Magazine

The magic of microcopy - Delight is in the details

The magic of microcopy - Delight is in the details

uxdesign.ccuxdesign.cc

The Devil In The Micro-Interactions

The Devil In The Micro-Interactions

Adventures in UX DesignAdventures in UX Design

How to Grow Insanely Engaging Products with Success Messages

How to Grow Insanely Engaging Products with Success Messages

AppcuesAppcues

New Insights into Consumer Email Habits

New Insights into Consumer Email Habits

Campaign MonitorCampaign Monitor

Edition 8 26th July 2017
Adventures in conversational interface: designing for the Amazon Echo

Adventures in conversational interface: designing for the Amazon Echo

CBC Digital LabsCBC Digital Labs

Better Form Design: One Thing Per Page

Better Form Design: One Thing Per Page

Smashing MagazineSmashing Magazine

Responsive personality design in Chatbots

Responsive personality design in Chatbots

Chatbots MagazineChatbots Magazine

97% of users churn silently — here’s why

97% of users churn silently — here’s why

MixpanelMixpanel

How HR Software Tools Are Cutting Through Complexity with User Onboarding

How HR Software Tools Are Cutting Through Complexity with User Onboarding

AppcuesAppcues

Edition 7 19th July 2017
How Chatbots Are Helping Sales Reps Be More Human

How Chatbots Are Helping Sales Reps Be More Human

chatbotsmagazine.comchatbotsmagazine.com

How to Create Customer Journeys That Convert Like Gangbusters

How to Create Customer Journeys That Convert Like Gangbusters

campaignmonitor.comcampaignmonitor.com

Your customers have mastered emoji. Now it’s your turn.

Your customers have mastered emoji. Now it’s your turn.

blog.intercom.comblog.intercom.com

The Newest Email Design Trends of 2017

The Newest Email Design Trends of 2017

reallygoodemails.comreallygoodemails.com

Guide to Using Video in Email

Guide to Using Video in Email

wistia.comwistia.com

Edition 6 12th July 2017
When was the Last Time you Talked to Your Customers?

When was the Last Time you Talked to Your Customers?

mindtheproduct.commindtheproduct.com

Designing half of a conversation

Designing half of a conversation

blog.intercom.comblog.intercom.com

Meaningful Conversations Will Keep Your Clients Coming Back for More

Meaningful Conversations Will Keep Your Clients Coming Back for More

entrepreneur.comentrepreneur.com

How to Get 88% Open Rates and 56% CTRs Using Facebook Messenger

How to Get 88% Open Rates and 56% CTRs Using Facebook Messenger

neilpatel.com/blogneilpatel.com/blog

Your Website’s Menu Is Costing You Conversions and Here’s What To Do About It

Your Website’s Menu Is Costing You Conversions and Here’s What To Do About It

crazyegg.com/blogcrazyegg.com/blog

Edition 5 5th July 2017
Don’t go overboard with your onboarding

Don’t go overboard with your onboarding

medium.com/adventures-in-ux-designmedium.com/adventures-in-ux-design

How to Convert Visitors into Customers Using a Landing Page

How to Convert Visitors into Customers Using a Landing Page

neilpatel.com/blogneilpatel.com/blog

10 Breakthrough Technologies 2016: Conversational Interfaces

10 Breakthrough Technologies 2016: Conversational Interfaces

MIT Technology ReviewMIT Technology Review

Content Marketing Guide: How 10 Startups Became Thought Leaders & Generated Massive Revenue Growth

Content Marketing Guide: How 10 Startups Became Thought Leaders & Generated Massive Revenue Growth

smallbusinessideasblog.comsmallbusinessideasblog.com

Modal Windows: Tips for Designing the Bold UI Pattern

Modal Windows: Tips for Designing the Bold UI Pattern

appcues.com/blogappcues.com/blog

Edition 4 28th June 2017
How to enhance mobile interactions with sound design

How to enhance mobile interactions with sound design

medium.com/facebook-designmedium.com/facebook-design

What is a “good” conversion rate for your signup flow?

What is a “good” conversion rate for your signup flow?

blog.heapanalytics.comblog.heapanalytics.com

Do You Have a Conversational Interface?

Do You Have a Conversational Interface?

sloanreview.mit.edusloanreview.mit.edu

No Share Buttons on Mobile Sites (Except this one weird case)

No Share Buttons on Mobile Sites (Except this one weird case)

bigmedium.com/ideasbigmedium.com/ideas

A Beginner’s Guide to Designing Conversational Interfaces

A Beginner’s Guide to Designing Conversational Interfaces

webdesignerdepot.comwebdesignerdepot.com

Edition 3 21st June 2017
Chatbox UX: Crafting a Valuable Conversation

Chatbox UX: Crafting a Valuable Conversation

uxbooth.comuxbooth.com

Fait Accompli: Agentive Tech Is Here

Fait Accompli: Agentive Tech Is Here

alistapart.comalistapart.com

12 steps to creating landing pages that convert

12 steps to creating landing pages that convert

blog.intercom.comblog.intercom.com

Alexa, Please Kill Me Now: Thoughts on Conversational UI

Alexa, Please Kill Me Now: Thoughts on Conversational UI

medium.com/@MrAlanCoopermedium.com/@MrAlanCooper

Five Mistakes You’re Making With Your Discovery Questions

Five Mistakes You’re Making With Your Discovery Questions

blog.growthplay.comblog.growthplay.com

Edition 2 14th June 2017
Psych’d: A new user psychology framework for increasing funnel conversion

Psych’d: A new user psychology framework for increasing funnel conversion

andrewchen.coandrewchen.co

LinkedIn’s User Onboarding: The Good, The Bad, and The Ugly

LinkedIn’s User Onboarding: The Good, The Bad, and The Ugly

appcues.comappcues.com

Google’s 3 Secrets To Designing Perfect Conversations

Google’s 3 Secrets To Designing Perfect Conversations

fastcodesign.comfastcodesign.com

Chatbots and Social Media: New Research

Chatbots and Social Media: New Research

socialmediaexaminer.comsocialmediaexaminer.com

Skeuomorphism In Conversational Design

Skeuomorphism In Conversational Design

uxdesign.ccuxdesign.cc

Edition 1 7th June 2017
RIP Web Forms — You Will Not Be Missed!

RIP Web Forms — You Will Not Be Missed!

blog.prototypr.ioblog.prototypr.io

Understand Form Abandonment and Build Better Forms with FullStory

Understand Form Abandonment and Build Better Forms with FullStory

blog.fullstory.comblog.fullstory.com

The Handover of Death: What to do if parts of your sales funnel are outside of your control (and are terrible)

The Handover of Death: What to do if parts of your sales funnel are outside of your control (and are terrible)

conversion-rate-experts.comconversion-rate-experts.com

The Really Good Guide to Email Design (+ Bonus Checklist)

The Really Good Guide to Email Design (+ Bonus Checklist)

campaignmonitor.com/blogcampaignmonitor.com/blog

The Biggest Email Marketing Myths

The Biggest Email Marketing Myths

litmus.com/bloglitmus.com/blog

No more editions

Next edition due Wednesday 19th July. You won’t miss it if you Subscribe. Simple.